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Ticketmaster FAQ

Accessing and Managing Tickets

How do I access my tickets from Fanatics?

Ticketmaster tickets can only be purchased through the Fanatics App. To access tickets purchased through Fanatics App, follow these steps:

  1. After your purchase, find the confirmation email in your inbox and select the link to claim your Ticketmaster Verified Tickets. The email subject line will contain “Your Ticketmaster Order…for…(via Fanatics).”
  2. Sign in or create a Ticketmaster account.
  3. Once you’ve completed that process, find your order in the My Tickets section or My Events on the app.

Contact Fan Support if you're still unable to claim your tickets after following the steps. For comprehensive details, visit the Ticketmaster-Fanatics Purchase Experience Terms of Use.

What should I do if I can't find my Ticketmaster Verified Resale Tickets email?

Make sure to check your spam and junk folders. If it was delivered there instead of your inbox, mark the email as Not Spam and add our email to your contacts to avoid future issues.

How are Third-Party Resale Tickets handled?

If you purchased tickets from a third-party seller, you may also receive instructions to view your tickets directly from the seller’s original ticket provider. Visit the FAQ Third-Party Resale Tickets: Everything You Need to Know for more information.

Purchase Legitimacy and Event Changes

Is a ticket purchase on the Fanatics App legitimate?

Yes, resale tickets purchased on the Fanatics App are powered by Ticketmaster, ensuring your entry into the event. We also partner with trusted third-party sellers for resale inventory of non-Ticketmaster ticketed events.

Visit the FAQ Third-Party Resale Tickets: Everything You Need to Know for more information.

What happens if my event is postponed, rescheduled, or canceled?

If you purchased a verified resale ticket from Ticketmaster, you’ll receive a notification or email explaining any refund options available to you. For the most up-to-date information, sign into your My Account and select your event.

For any inquiries related to Ticketmaster tickets bought through Fanatics.com or Fanatics websites, contact Ticketmaster Fan Support. Please make sure to have your order number on hand.

Service Fees and Terms of Use

Why didn't I receive a discount on the Fanatics App service fees?

Fanatics is responsible for applying any and all discounts provided and may choose to discount service fees for tickets sold on the Fanatics App at its discretion.

Where can I find the Ticketmaster-Fanatics Purchase Experience Terms of Use?

For comprehensive details, visit the Ticketmaster-Fanatics Purchase Experience Terms of Use.

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